Refund policy

As part of our service, we will ensure that all products made available for purchase on our Site meet the Consumer Guarantees under the Australian Consumer Law.

If you are unsatisfied with a Product or if a product is not as advertised and/or a major problem is identified with the product, please contact us immediately to find out more about our refund & returns policies.

You can contact us via email: info@cockatoococktails.com.au 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cockatoococktails.com.au 

 

Damages and Issues

In the unlikely incident your Product has been damaged in transit, do not accept the delivery and we will arrange a new replacement Product to be sent to you.

If your Product has been lost in transit after it was scanned as picked, and before it was scanned as delivered, we will send you a replacement case upon notification.

We will not issue any refunds on Products or ingredients opened or tampered with after you signed for delivery. 

For more information about returns please refer to our Terms and Conditions. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.